We want you to love your certified pre-owned device. If it doesn’t meet your expectations, we’re happy to accept returns for any reason within 30 days of shipment.

To initiate your return, simply email our team at info@serenity.trade. Once we’ve received the device, we’ll process your refund, typically within 1 business day.

Please note, the 30-day return policy applies only to devices (phones, headphones, computers, etc.). Accessories, bundles, and premium shipping services are nonrefundable.